ISO 9001 - Glossary of Terms

One of the key components of ISO 9001 is the glossary of terms. This glossary provides definitions of the key terms used in the standard. Understanding these terms is essential for organizations that are implementing or maintaining an ISO 9001 QMS. In this article, we will provide a brief overview of the ISO 9001 glossary of terms. We will discuss the key terms and definitions, and provide examples of how these terms can be used in practice.

ISO 9001 - Glossary of Terms

1. Quality

Quality is the degree to which a set of inherent characteristics fulfills requirements. In other words, quality is about meeting the needs of customers and other stakeholders.

2. Quality management system

A quality management system (QMS) is a set of interrelated or interacting elements that establish policies, objectives, and processes to achieve those objectives. A QMS can help organizations to improve their quality, efficiency, and effectiveness.

3. Customer

A customer is an individual or organization that receives a product or service. In the context of ISO 9001, customers can include internal and external customers.

4. Supplier

A supplier is an individual or organization that provides products or services to another organization.

5. Process

A process is a set of interrelated or interacting activities that use inputs to create outputs. In the context of ISO 9001, processes can be used to deliver products or services to customers.

These are just a few of the many terms that are defined in the ISO 9001 standard. It is important to understand these terms in order to implement and maintain a successful QMS.

Additional terms

In addition to the terms listed above, the ISO 9001 standard also defines a number of other terms that are important to understanding the standard. These terms include:

• Management
• Leadership
• Planning
• Support
• Operation
• Monitoring, measurement, analysis, and evaluation
• Internal audit
• Management review

These terms are discussed in more detail in the ISO 9001 standard.

6. Frequently asked questions

Question 1: What is the definition of "Quality Management System" in the ISO 9001 glossary?

Answer: In the ISO 9001 glossary, "Quality Management System" refers to the organized structure of processes, procedures, and responsibilities used to achieve quality policies and objectives.

Question 2: What does "Nonconformity" mean in the context of ISO 9001 terminology?

Answer: "Nonconformity" in ISO 9001 terms indicates the non-fulfillment of a requirement specified in the quality management system.

Question 3: How is "Risk-Based Thinking" defined in the ISO 9001 glossary?

Answer: "Risk-Based Thinking" involves considering risks and opportunities in all aspects of the quality management system to enhance its effectiveness.

Question 4: What is the significance of the term "Preventive Action" according to ISO 9001?

Answer: "Preventive Action" refers to measures taken to eliminate the causes of potential nonconformities to prevent their occurrence within the quality management system.

Question 5: Define "Customer Satisfaction" in the ISO 9001 context.

Answer: "Customer Satisfaction" signifies the perception of the customer regarding the extent to which their stated or implied needs have been fulfilled.

Question 6: What is the definition of "Monitoring" in the ISO 9001 glossary?

Answer: In ISO 9001 terminology, "Monitoring" involves determining the status of a system, process, or activity at intervals to ensure that it is operating according to the planned arrangements.